Terms and Conditions

Children’s Birthday Parties

Please do not arrive more than 15 minutes before the booked party time.  Due to limited space and as courtesy to other customers in the studio, parents of guests are absolutely NOT allowed in the studio during the party. If you would like to invite parents of the guests to attend, you can book a private evening party instead. Only parents and 1 helper is allowed at the party. There is a $15 fee for each additional adult that stays with the party.

Deposits are non refundable. Store credit is issued if party is cancelled with at least two weeks notice. You may move your date once 10 days prior to your original date without penalty.

Private evening party

We understand that plans may change. If you need to cancel or change the date of your party, please notify us immediately. If you need to cancel you party, your deposit will be fully refunded with a two week notice. After that, store credit may be applied. No refund or credit if the party is cancelled with less than one week notice.

Deposits are non refundable. Store credit is issued if cancelled with a 2 week notice. You may move the date once 10 days prior to the original date without penalty.

There will be an additional $50 per hour or portion thereof for parties exceeding 3 hours.

For parties with over 25 people, an extra $60 applies for hiring of a second party staff.

Children’s Camps & Workshops

All Camps & Workshops Deposits are non refundable. Store credit is issued if cancelled with a 10 days notice.

Sip & Paint Night Events

This is an adult only evening. No minors under the age of 19. You may BYOB and must be of legal drinking age.

Deposits are non refundable. Store credit is issued if cancelled with a 10 days notice.

Tickets to events and other online classes and workshops.

All tickets are delivered electronically via email which we refer to an eTicket. Please be prepared to present a printed version of your eTicket or an electronic copy of the ticket, say on your mobile phone.

Deposits are non refundable. Store credit is issued if cancelled with a 10 days notice.

Transfer of Tickets

You can transfer your eTicket to someone else prior to the event. We treat the eTicket as a bearer instrument.

Refunds and Exchanges

There are no refunds or exchanges and all sales are final. We realize that a situation may arise that would prohibit a patron from attending an event for which tickets have already been purchased. If you are unable to attend an event please call 604-925-3115 or e-mail info@bellaceramicastudio.com 2 weeks prior to the event. Once your situation has been reviewed, we will make a determination, on a case-by-case basis, as to how to handle the transaction.

Participation in any Adult or Children Events

It is the intent of Bella Ceramica Studio to provide a creative, safe, productive and positive learning environments for all clients. This includes eliminating disruptive behaviour so that all participating clients can enjoy their time in the store.  Disruptive behaviour will not be condoned and I understand and allow Bella Ceramica Studio to determine on their own if myself or my child must be removed from any participating event because of disruptive behaviour.

I understand that if myself or my child participates in any party or event and I agree to RELEASE from LIABILITY, INDEMNIFY and HOLD HARMLESS Bella Ceramica Studio, its owners, employees and all persons participating at Bella Ceramica will not be held liable for any damages or injuries caused by any activity participated by myself or my child.  I understand also that I, or my child, do not have to participate in any activity that I do not feel is in my/his/her best interest.

Photographs and Video

I understand that Bella Ceramica Studio reserves the right to photograph or video individuals present in these events,  classes, and throughout the store.  Photography and video taken on premises may be used in a promotional capacity including but not limited to print materials, web site, print, social media, online or out of home media and other medium now or later developed.

Any other concerns or questions?

Please address any additional questions you may have prior to purchase. You can contact us at manager@bellaceramicastudio.com